Massachusetts Behavioral Health Help Line

24/7 Helpline: Call or text 833-772-2445

Available to connect Massachusetts residents with mental health and substance-use care.

Boston Medical Center’s Community Behavioral Health Center (BMC CBHC)

24/7 Crisis Hotline: 1.800.981.HELP (4357)

Boston Medical Center’s Community Behavioral Health Center (BMC CBHC) is a one-stop shop for crisis, urgent, and routine mental health and substance use care. They offer 24/7 community-based crisis evaluations, urgent visits, routine and follow-up appointments. They serve all ages – youth, adults, and families in Boston and surrounding areas. They have staff that speak multiple languages and access to BMC interpreter services, including ASL. 

Programs and Services:

• 24/7 Call Center: staffed by professionally trained clinicians who triage calls, provide support, and make appropriate referrals via phone, in-person evaluations, and telehealth. To initiate services, call the toll-free 24/7 crisis line: 1-800-981-HELP (4357).

• BEST Mobile Crisis Intervention (MCI) Team: a 24-hour response to youth and adults in need of crisis intervention for mental health and substance use concerns in community settings. They accept all insurances, including uninsured/no insurance. You can come to their urgent care center or their team of trained professionals can come to you.

• CBHC Clinic (formerly the Bridge Clinic): the front door for same-day urgent visits for mental health or substance use concerns. Walk-ins accepted. They accept MassHealth insurance (excluding MassHealth Limited).

• Adult Community Crisis Stabilization (CCS) Unit: a staff-secured and safe treatment program that provides short-term crisis intervention for adults (18+) with mental health needs and co-occurring disorders over a 5-day stay.

Massachusetts Substance Use Helpline

24/7 Helpline: Call 1-800-327-5050

Free and confidential help finding treatment, harm-reduction, and recovery services.

Samaritans Statewide Helpline

1-877-870-4673

The Samaritans Statewide Helpline is available to anyone in Massachusetts who is need of emotional support. Anyone can call or text the helpline to receive help from specially trained volunteers.

Massachusetts high school and college students can also get online support through the IMHear_ program. For high school students, volunteers ages 15-18 are available Monday-Thursday from 6-9PM. For college students, IMHear_ is available Monday-Friday from 5-9PM.

SafeLink

1-877-785-2020

SafeLink is for anyone who is being affected by domestic violence or dating violence.  Volunteers at SafeLink speak English and Spanish, and SafeLink also has a service that can provide translation in more than 130 languages. 

TTY: 1-877-521-2601

Boston Area Rape Crisis Center

1-800-841-8371

The Boston Area Rape Crisis Center has a 24/7 hotline for survivors of sexual violence ages 12 or older. The hotline is also available to survivors' friends and families, as well as other professionals.

TTY: 1-800-439-2370 (ask for the hotline)

The Network/La Red

1-800-832-1901

The Network/La Redhotline provides support, information, and safety planning to anyone in the LBGTQ community who are being abused, or have been abused, by a partner. The hotline is also open to friends and family, as well as others who work on domestic violence issues in the LGBTQ community. The hotline is available 24/7.

New Hope, Inc.

1-800-323-4673

New Hope, Inc. has a 24/7 hotline available to anyone who is a survivor of domestic violence or sexual violence. New Hope primarily serves Central and Southeastern Massachusetts.